Accessibility Statement

Last Updated: December 14, 2024

Our Commitment to Accessibility

Selling Electricity Online is committed to ensuring digital accessibility for all people, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Standards and Guidelines

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards issued by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our website is designed to be compatible with assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Alternative input devices

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

  • Semantic HTML markup for proper content structure
  • Logical heading hierarchy (H1-H6) for screen reader navigation
  • Skip-to-content links for keyboard navigation
  • Clear and consistent navigation throughout the site
  • Breadcrumb trails where applicable
  • Descriptive page titles and metadata

Visual Design

  • Sufficient color contrast between text and background (minimum 4.5:1 ratio for normal text, 3:1 for large text)
  • Dark and light mode options for user preference
  • Resizable text without loss of functionality (up to 200%)
  • No reliance on color alone to convey information
  • Readable fonts with appropriate sizing and spacing
  • Focus indicators on interactive elements

Keyboard Accessibility

  • All functionality accessible via keyboard
  • Logical tab order through interactive elements
  • Visible focus indicators
  • No keyboard traps
  • Keyboard shortcuts documented where applicable

Forms and Interactive Elements

  • Properly labeled form fields with descriptive labels
  • Clear error messages and validation feedback
  • Logical form structure and grouping
  • ARIA labels and descriptions where appropriate
  • Accessible buttons and interactive controls

Multimedia Content

  • Alternative text for images and graphics
  • Captions and transcripts for video content (when applicable)
  • Audio descriptions for visual content (when applicable)
  • Controls for animations and auto-playing content

Mobile Accessibility

  • Responsive design that works across devices and screen sizes
  • Touch targets of adequate size (minimum 44x44 pixels)
  • Proper spacing between interactive elements
  • Support for mobile screen readers and assistive technologies
  • No horizontal scrolling on mobile devices

Ongoing Efforts

We are continuously working to enhance the accessibility of our website. Our ongoing efforts include:

  • Regular accessibility audits and testing with assistive technologies
  • User testing with people with disabilities
  • Staff training on accessibility best practices
  • Reviewing and updating content for accessibility compliance
  • Implementing user feedback and improvement suggestions
  • Staying current with evolving accessibility standards and guidelines

Known Limitations

While we strive for full accessibility, we acknowledge that some areas may not yet be fully accessible. Known limitations include:

  • Some third-party embedded content may not be fully accessible
  • Certain animations and visual effects may not be optimized for all users
  • Legacy PDF documents may not meet current accessibility standards

We are actively working to address these limitations and improve accessibility across all aspects of our website.

Third-Party Content

Our website may link to or embed content from third-party websites and services. We cannot guarantee the accessibility of third-party content, but we encourage our partners to maintain accessible websites and will work with them to address accessibility concerns.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies and browsers:

  • Screen Readers: JAWS, NVDA, VoiceOver, TalkBack, ChromeVox
  • Browsers: Latest versions of Chrome, Firefox, Safari, Edge
  • Operating Systems: Windows, macOS, iOS, Android
  • Magnification: ZoomText, built-in browser zoom
  • Speech Recognition: Dragon NaturallySpeaking, built-in OS speech recognition

Feedback and Contact Information

We welcome your feedback on the accessibility of sellingelectricity.com. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Email: accessibility@sellingelectricity.com
Subject Line: Accessibility Feedback
Phone: [Your Phone Number]
Address: [Your Business Address]

When reporting an accessibility issue, please include:

  • The specific page or feature you encountered difficulty with
  • A description of the problem
  • The assistive technology and browser you were using
  • Any error messages you received

We will respond to accessibility feedback within 3 business days and will work to resolve issues as quickly as possible.

Alternative Access

If you are unable to access any portion of our website due to a disability, please contact us and we will provide alternative means of accessing the information or services:

  • Phone assistance at [Your Phone Number]
  • Email support at accessibility@sellingelectricity.com
  • Alternative format documents upon request
  • Personal assistance with rate comparisons and enrollment

Accessibility Training and Policies

Our team members receive regular training on accessibility best practices, including:

  • Web accessibility standards and guidelines
  • Inclusive design principles
  • Assistive technology usage and compatibility
  • Creating accessible content and documents
  • Responding to accessibility concerns and feedback

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

  • U.S. Department of Justice - Civil Rights Division, Disability Rights Section
  • Website: www.ada.gov

Compliance Status

We aim to comply with WCAG 2.1 Level AA standards. Our accessibility status:

  • Partially Compliant: Some parts of the website may not fully conform to WCAG 2.1 Level AA, but we are actively working toward full compliance.
  • Last Accessibility Audit: December 2024
  • Next Scheduled Audit: June 2025

Updates to This Statement

This Accessibility Statement was last reviewed and updated on December 14, 2024. We review and update this statement regularly to reflect our ongoing accessibility improvements and compliance efforts.

Additional Resources

For more information about web accessibility, please visit: